It is our aim that all our customers should be satisfied with their instruments, therefore not only do we offer the following after sales service but we are also pleased to discuss with you in person any problems you may have with your instrument. You can telephone us 0044 (0)1227 700185 Or from outside the U.K. 0044 1227 700185 but please remember we work on GMT or send us an
To place an order
or make further enquiries email:-
Especially in the case of recorders the voicing or tuning may change slightly during the playing in period. We therefore undertake to re-voice or tune an instrument free of charge during the first six months after purchase
It is in the nature of wooden instruments that after years of use they suffer some distortion due to continued exposure to moisture from players' breath or they become clogged with oil, dust, fluff and an incredible amount of indescribeable "stuff".
We therefore offer a service to owners of instruments which includes the following where required
Check and adjust voicing
Check and adjust tuning
Re-reaming of the bore
Clean, polish and Oil
This service costs £65 (+ postage see below) any other repairs or alterations will be notified and quoted for before work is commenced.
Trade in offers
I do not purchase or take in part exchange other makers instruments. If, however, you have one of my instruments I will be glad to make an offer to buy it back or take it in part exchange for another instrument of your choosing. Don't forget that the dreaded scourge of inflation may well work in your favour for once. An older imstrument, once serviced, can be sold on at a price related to todays catalogue and so my offer could be better than you expect.
I am pleased to supply instruments by mail order, however the availability of the various woods is unpredictable therefore please contact me to discuss what instruments we have in stock and which woods will be ready for use in the near future. When ordering I insist on payment before despatch. In return I offer the following: If within 14 days of receipt of your instrument you are not happy with it for any reason, even if you have just changed your mind, please return it in original condition for exchange or a refund of the full purchase price.
All postage and related insurance is now inclusive in the price of instruments despatched within Europe; outside Europe add £10.00 please
To ensure the safety of your instrument when posting, use very robust packaging and insured post.